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Privacy Policy

LEGAL DISCLAIMER

At Blackrock HVAC & Plumbing, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us.

PRIVACY POLICY

We may collect the following types of information:

  1. Personal Information:

    • Name, address, phone number, and email address.

    • Payment information, such as credit card details.

  2. Service Information:

    • Details about the HVAC or plumbing services you request or receive.

    • Information about your property related to the services provided.

  3. Website Usage Information:

    • Data collected via cookies or similar technologies, including IP addresses, browser types, and browsing behavior on our website.

How We Use Your Information

We use your information for the following purposes:

  1. To Provide Services:

    • Schedule and perform HVAC or plumbing services.

    • Process payments and send invoices or receipts.

  2. To Improve Customer Experience:

    • Respond to inquiries and provide customer support.

    • Improve our website, services, and marketing efforts.

  3. For Marketing and Communication:

    • Send promotional materials, special offers, and service updates.

    • Contact you about new products or services relevant to your needs.

  4. To Comply with Legal Obligations:

    • Maintain records for tax and regulatory compliance.

    • Protect against fraudulent or unauthorized transactions.

How We Protect Your Information

We implement appropriate technical and organizational measures to safeguard your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure storage systems for physical and digital records.

  • Encryption of sensitive payment information.

  • Regular monitoring and updates to our security protocols.

Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

  1. Service Providers:

    • Third-party companies that assist in delivering our services, such as payment processors or dispatch systems.

  2. Legal and Regulatory Authorities:

    • When required by law or to protect our rights, property, or safety.

  3. Business Transfers:

    • In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business.

Your Privacy Choices

You have the following rights regarding your information:

  1. Access and Correction:

    • Request access to or correction of your personal information.

  2. Opt-Out:

    • Unsubscribe from marketing emails or communications.

  3. Deletion:

    • Request deletion of your personal information, subject to legal or contractual obligations.

To exercise these rights, please contact us at:

  • Email: [Insert Email Address]

  • Phone: [Insert Phone Number]

Cookies and Tracking Technologies

Our website uses cookies to improve user experience and analyze website traffic. You can manage or disable cookies through your browser settings.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

TEXTING POLICY

  • Blackrock HVAC & Plumbing will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that "Message and data rates may apply", "Message frequency may vary", and they can "text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent." They will also be informed that their information will not be shared with third parties. 

  • By submitting this form and signing up for texts, you consent to receive text messages from Blackrock HVAC & Plumbing at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help. Information will not be shared with third parties. 

  • By submitting this form and signing up for texts, you consent to receive text messages from Blackrock HVAC & Plumbing at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help. Information will not be shared with third parties. 

CONTACT US

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:​

  • Phone: 720-877-2820

Thank you for choosing Blackrock HVAC & Plumbing. Your trust is important to us, and we are dedicated to protecting your privacy.

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